Terms of service

Terms of Service

These Terms of Service ("Terms") govern your use of the venting service website, mobile application, and related services (collectively, the "Service") provided by Vent and/or The Sprout ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Use of the Service

a. Eligibility: You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years old.

b. License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for your personal, non-commercial use.

c. Restrictions: You may not use the Service for any unlawful purpose or in violation of these Terms. You may not modify, adapt, or reverse engineer the Service or attempt to gain unauthorized access to the Service.

2. Venting Sessions

a. Nature of Sessions: The Service provides a platform for individuals to engage in venting sessions with trained listeners. Venting sessions are not a substitute for professional therapy or counseling.

b. Anonymity: Venting sessions are conducted anonymously to protect the privacy of users. You may choose to remain anonymous during venting sessions.

c. Confidentiality: Venting sessions are confidential, and information shared during sessions will not be disclosed to third parties except as required by law or with your consent.

3. User Conduct

a. Respectful Behavior: You agree to engage in venting sessions in a respectful and courteous manner. You may not use the Service to harass, threaten, or intimidate others.

b. Accuracy of Information: You agree to provide accurate and truthful information during venting sessions.

c. No Medical Advice: Venting sessions are not a substitute for professional medical advice, diagnosis, or treatment. You should seek the advice of a qualified healthcare provider if you have any questions or concerns about your mental health.

4. Payment

a. Fees: Some features of the Service may require payment of fees. By using these features, you agree to pay all applicable fees.

b. Payment Information: You agree to provide accurate and complete payment information when making payments through the Service.

c. Refunds: Fees paid for venting sessions are non-refundable unless otherwise specified.

5. Intellectual Property

a. Ownership: We own all intellectual property rights in the Service, including but not limited to copyrights, trademarks, and trade secrets.

b. License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for your personal, non-commercial use.

6. Termination

a. Termination by Us: We reserve the right to terminate or suspend your access to the Service at any time for any reason, including but not limited to violation of these Terms.

b. Termination by You: You may terminate your use of the Service at any time by discontinuing use of the Service.

7. Non-Disparagement

You agree not to engage in any conduct or communication that disparages us or its employees, officers, or affiliates.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

10. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, and expenses arising out of or in connection with your use of the Service.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

12. Changes to These Terms

We reserve the right to update or change these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Service.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at [contact email].

These Terms were last updated on 2 January 2024.